Terms and conditions

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of www.buenosairestouring.com. Subsequently, Trekksoft AG will appear as BUENOSAI on your credit card statement.

The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

                                                       

Buenos AiresTouring's head office is at :

 3225 JOSE ANTONIO CABRERA

 1186 CAPITAL FEDERAL

  ARGENTINA


 

Before making a reservation at Buenos Aires Touring, we encourage you to read these Terms and Conditions carefully, as they constitute a contract agreement between Buenos Aires Touring and you from the time the booking is made. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due.

By submitting a booking you confirm to us that you comply with these arrangements.

Once you have submitted your booking and personal details through www.buenosairestouring.comme.en_GB, you will receive a confirmation and pro-forma invoice of your booking via e-mail. Please note that all online bookings require a down payment, whch varies according to the service booked, at the time of the booking.

 If you prefer to pay for your booking with a bank transfer, please contact Buenos Aires Touring here and send us all the information regarding the booking, name of the tour, accommodation if applicable, and arrival date.

Most of the bookings are confirmed instantly; however, it  may, for certain activities, take a bit longer. One of our sales representatives will contact you within two business days (48 hours) to re-confirm the booking.

The travel documents will be delivered to you once the full payment or down payment  has been received. You will receive your travel documents: e-tickets, vouchers and itinerary via email.

Please print out these documents, as you may need to show them for all services during your visit to Buenos Aires.

Booking services with Buenos Aires Touring  are available only to persons aged 18 years and older. By submitting a booking, you warrant and confirm to us that you comply with these arrangements.

For all Buenos Aires Touring  tours and transfers, please notice that guides and drivers may be forced to alter guests schedules and routes  due to force major which in this context is defined as government action or restraint,  threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other event beyond Buenos Aires Touring.

TERMS OF PAYMENT

All tours and transfers require a down payment or full payment.

You will be informed by e-mail when you need to pay the balance of your booking. Some services allow for the balance to be paid in Buenos Aires.

We accept all major credit cards: Visa, MasterCard and American Express.

 If you prefer to pay for your booking with a bank transfer, please contact us here and send us all the information regarding the booking, name of the tour, accommodation if applicable, and arrival date.

 There is no service fee for processing Visa or MasterCard payments. However if you wish to pay for your booking with an American Express card, a service fee of 3% applies and will be added to the final invoice.

All Prices quoted on Buenos Aires Touring, english version, are in US dollars.  All payments and refunds are due in US dollars. Buenos Aires Touring is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.


VALIDITY OF PRICES

All rates quoted or shown in our tariffs are based on current prices. All prices mentioned on this site include value-added tax. Iceland Tours reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such costs increases that is outside Buenos Aires Touring's control.

Buenos Aires Touring reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather or other reasons that are beyond Buenos Aires Touring's control. Please notice that in the case of changes of flights, the passenger is responsible for any additional costs that become payable as a result of such changes.

 If a day tour, package or group tour is cancelled due to circumstances outside our control or minimum numbers are not reached, we will refund the money you have paid. Buenos Aires Touring shall then have no further liability towards you.

CANCELLATION TERMS

Applied cancellation fees differ between services. 

Cancellation of Tours :

 For cancellations received up to 30 calendar days before the scheduled departure, the down payment  will be used as a cancellation fee. For full payment , a 20% cancellation fee willl be applied.

For cancellations received 15 -29 calendar days before the scheduled departure date the down payment  will be used as a cancellation fee. For full payment , a 60% cancellation fee willl be applied.

For cancellations received 7 -14 calendar days before the scheduled departure date the down payment  will be used as a cancellation fee. For full payment , a 80% cancellation fee willl be applied.

For cancellations received within 7 calendar days before the scheduled departure date the down payment  will be used as a cancellation fee. For full payment , a 100% cancellation fee willl be applied.

Cancellation of Transfers:

For cancellations received  at least 7 calendar days before the scheduled departure there is no cancellation fee.

For cancellations received 3 - 6 calendar days before the scheduled departure the down payment  will be used as a cancellation fee. For full payment , a 50% cancellation fee willl be applied.

For cancellations received within 2 calendar days before the scheduled departure  the down payment  will be used as a cancellation fee. For full payment , a 100% cancellation fee willl be applied.

LIABILITY

Once you book through www.buenosairestouring.com, you agree to be legally bound by the following terms. Buenos Aires Touring acts in good faith and cannot be held responsible for any loss, damage, accidents, sickness or schedule changes caused by weather or road conditions, force majeur such as natural catastrophes, strikes or any other irregularities beyond the control of Iceland Tours. Luggage is at the owner's risk throughout the tour. We therefore advise all clients to have insurance cover, as clients are at their own risk on optional tours, such as riding tours, white-water rafting, snowmobiling, etc.

All information on Buenos Aires Touring is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.

COMPLAINTS

Our main goal is to provide you with an excellent service. If you, for any reason, are not satisfied with your holiday package, we would like to hear about it. We recommend you contact us as soon as any incident occurs. All complaints must reach Buenos Aires Touring within 10 days after your departure from Buenos Aires. Otherwise, any possible compensation entitlement will not be valid.

INSURANCE

Please note that individual travel insurance is not included in the tour price and all medical costs and other costs involved must be paid by the client. It is therefore strongly recommended that participants take out personal insurance, especially for the active tours.

We strongly recommend to all of our clients to purchase comprehensive travel insurance prior to departure to meet any contingencies.